Privacy Policy

1. Information we collect

We collect information you choose to provide directly and limited technical information that helps the site operate safely and efficiently.

• Contact and booking details such as your name, phone number, email address, preferred appointment date, and reason for enquiry.
• Health-related details you voluntarily include in forms, messages, or appointment requests.
• Technical usage data such as IP address, browser type, device information, pages visited, and referral source.
• Communications you send to us through forms, email, WhatsApp, phone, or other approved channels.

2. How we collect information

• When you complete a contact form or appointment request on this website.
• When you contact the clinic by phone, email, WhatsApp, or other messaging channels.
• When you browse the site and standard server, analytics, or security logs are generated.
• When third-party services needed to run the site process limited technical data on our behalf.

3. Why we use your information

• To respond to enquiries and appointment requests.
• To coordinate consultations, follow-up communication, and clinic operations.
• To improve website performance, usability, and patient education content.
• To maintain security, prevent abuse, and troubleshoot technical issues.
• To comply with legal, regulatory, ethical, and record-keeping obligations.

4. Cookies and analytics

This site may use cookies or similar technologies for core site functionality, performance measurement, and service improvement. You can control cookies through your browser settings, but disabling some cookies may affect how the site works.

5. How we share information

We do not sell personal information. We share information only when necessary to operate the clinic and website or when required by law.

• Website hosting, infrastructure, analytics, and security providers.
• Scheduling, messaging, or communication providers used to contact patients.
• Professional advisers or service providers who support clinic operations under confidentiality obligations.
• Authorities or regulators when disclosure is legally required or needed to protect rights, safety, or the integrity of our services.

6. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including patient communication, legal compliance, dispute resolution, and security monitoring.

7. Data security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No online system can promise absolute security, so you should avoid sending highly sensitive information through unsecured channels.

8. Your choices and rights

Depending on applicable law and the nature of your relationship with the clinic, you may have the right to request access to, correction of, or deletion of certain personal information, or to ask questions about how it is used. To make a request, contact the clinic using the details below.

9. Third-party links and services

This website may link to third-party websites, maps, social platforms, or tools. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of data once you leave our site.

10. Medical disclaimer

Website content is provided for general educational purposes only and does not replace medical advice, diagnosis, or treatment. Submitting a form or message through this site does not create an emergency response channel.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the last-updated date on this page. Continued use of the website after changes are posted means you accept the updated policy.